Refund policy

In the unlikely event that you receive a faulty or damaged item, you may return your order within 30 days of purchase for a replacement.

All returns must be sent back unused, with all original packaging and accessories included.

Please note that Alviun does not provide return shipping labels or cover return postage for change-of-mind purchases.

If you have any questions regarding shipping or returns, you can contact our support team at help@alviun.com.

Once your return has been received, please allow 5–10 business days for our team to inspect and process your return.

When returning your item, ensure the return form provided by our team is included inside the parcel to avoid any delays.