My Sonic+ Toothbrush is not charging, what should I do?

If your Sonic+ Toothbrush is not charging, the first step is to change to a different power point. The toothbrush not charging can be 2 possible causes: either the charging cable has an issue or the toothbrush handle has an issue with its battery.

If your toothbrush is having a problem with charging, you can start a warranty claim through this process: https://alviun.com/pages/help/my-orders/what-if-my-parcel-or-product-is-damaged