I placed the wrong item in my order — how do I fix it?

If you've made a mistake with your order, please contact our customer service team at help@alviun.com as soon as possible with your order number, name, and the email address used at checkout so we can look into it for you.

Please keep in mind that during busy sale periods, our team may not always be able to make changes in time, as our order fulfilment system is automated and orders can be processed very quickly. We recommend reaching out to us immediately after placing your order to give us the best chance of catching it before it ships.